Reporting an Emergency Repair

If an emergency occurs outside of our office opening hours, please follow the steps below so we can respond as quickly as possible.

What to Do in an Emergency

Please complete both of the following steps immediately.

Step 1 (REQUIRED)

Send an Email immediately to admin@lacasauk.com:

  • Provide a clear description of the issue.
  • Attach clear photos and/or videos supporting and showing the issue you are reporting.
  • Sending an email with visual evidence is essential, as both our team and external contractors rely on these visuals to accurately assess the situation and dispatch appropriate help.

Step 2 (REQUIRED)

Call Our Office Line 0208 297 4877:

  • Call our office number and leave a voicemail detailing the emergency.

  • Our duty manager will review your message and respond to you as soon as possible.

Please note that sending the email with supporting evidence (photos or videos) is required in all emergency situations regardless of leaving a voicemail.

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