Reporting an Emergency Repair When Our Office Is Closed
If an emergency occurs outside of our office opening hours, please follow the steps below so we can respond as quickly as possible.
What to Do in an Emergency
Please complete both of the following steps immediately.
Step 1 (REQUIRED)
Email La Casa immediately at admin@lacasauk.com
Send full details of the emergency, including photos or videos.
Step 2 (REQUIRED)
Call our office and leave a voicemail
Our duty manager will review your voicemail as soon as possible.
The landlord is happy with the property’s condition.
No deductions are requested.
We will:
- End the tenancy on the mydeposits Insured Portal.
- Unprotect your deposit.
- Mydeposits will email you confirming the deposit has been released.
- Our Accounts Department will return your deposit by bank transfer using the bank details you have provided.