Emergencies can happen at any time. Landlords must act quickly to resolve them to remain compliant and protect tenants.
What Counts as an Emergency?
- Loss of heating or hot water in winter
- Burst pipes or major leaks
- Gas leaks
- Electrical hazards
- Security breaches (broken doors or windows)
Legal Duties
Under the Landlord and Tenant Act 1985, landlords must keep structure, heating, and sanitation systems in working order.
Best Practice
- Have trusted contractors available 24/7
- Provide tenants with emergency contact details
- Respond within reasonable timeframes (immediately for gas leaks, within 24 hours for major leaks or power loss)
Conclusion
Prepared landlords handle emergencies efficiently, protecting both tenants and investments.
Download our free landlord checklist for a ready-made reminder of emergency obligations.